Creative Speaker System PCI512 User Manual

S o u n d Bla s t e r P CI5 1 2  
User Guide  
On-line Version  
 
Copyright © 1999 by Creative Technology Ltd. All rights reserved.  
Version 1.0 (CLI), March 1999  
Information in this document is subject to change without notice and does not represent a commitment on the part of Creative  
Technology Ltd. No part of this manual may be reproduced or transmitted in any form or by any means, electronic or  
mechanical, including photocopying and recording, for any purpose without the written permission of Creative Technology Ltd.  
The software described in this document is furnished under a license agreement and may be used or copied only in accordance  
with the terms of the license agreement. It is against the law to copy the software on any other medium except as specifically  
allowed in the license agreement. The licensee may make one copy of the software for backup purposes.  
Sound Blaster and Blaster are registered trademarks, and the Sound Blaster PCI logo, EMU10K1, and Environmental Audio  
are trademarks of Creative Technology Ltd. in the United States and/or other countries. E-Mu and SoundFont are registered  
trademarks of E-mu Systems, Inc. SoundWorks is a registered trademark, and MicroWorks, PCWorks and FourPointSurround  
are trademarks of Cambridge SoundWorks, Inc. Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft  
Corporation. All other products are trademarks or registered trademarks of their respective owners.  
This product is covered by one or more of the following U.S. patents:  
4,506,579; 4,699,038; 4,987,600; 5,013,105; 5,072,645; 5,111,727; 5,144,676; 5,170,369; 5,248,845; 5,298,671; 5,303,309;  
5,317,104; 5,342,990; 5,430,244; 5,524,074; 5,698,803; 5,698,807; 5,748,747; 5,763,800; 5,790,837.  
 
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in the disk package together with all related documentation and accompanying items including, but not limited to, the executable programs, drivers, libraries and data files associated with such programs  
(collectively, the “Software”).  
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License  
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Limited Warranty  
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Damages  
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Product Returns  
 
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Declaration of Conformity  
According to the FCC96 208 and ET95-19 documents,  
The Contractor/Manufacturer for the Software is:  
Contractor/Manufacturer  
Name:  
Creative Labs Inc..  
Creative Technology Ltd.  
Creative Resource  
31 International Business Park  
Singapore 609921  
Address:  
Creative Labs  
1901 McCarthy Boulevard  
Milpitas, CA. 95035  
United States  
This Agreement is binding on you as well as your employees, employers, contractors and agents, and on any successors  
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General  
Tel: (408) 428-6600  
declares under its sole responsibility that the product  
Trade Name:  
Creative Labs/Ensoniq  
Model Number:  
CT4690/4670  
has been tested according to the FCC / CISPR22/85  
requirements for Class B devices and found compliant  
with the following standards:  
Creative Technology Ltd. (“Creative”) warrants to the original end-user purchaser only that the hardware product will be  
free of defects in materials and workmanship for a period of one year from the date of purchase. The physical media  
(whether CD-ROM or diskettes) enclosed herein are also warranted to be free of defects in materials and workmanship for  
a period of 60 days from the date of purchase, or such other period as may be expressly required by applicable law  
(“Warranty Period”).  
Hardware Warranty  
EMI/EMC:ANSI C63.4 1992, FCC Part 15 Subpart B  
Should there be a material or workmanship defect in the hardware product or accompanying item(s) during the Warranty  
Period, the end-user purchaser shall obtain a Return Merchandise Authorization (RMA) number from the nearest support  
center and be responsible for all efforts and costs incurred in transporting/mailing/shipping/insuring the defective hardware  
or item(s) to and from the support center. A copy of a dated proof of purchase (e.g., a store receipt) should be enclosed in  
the returned package, with the RMA number clearly indicated on the outside.  
This device complies with part 15 of the FCC Rules.  
Operation is subject to the following two conditions:  
1. This device may not cause harmful interference,  
and  
2. This device must accept any interference  
received, including interference that may cause  
undesirable operation.  
Creative's entire liability and your remedy will be, at Creative's sole discretion, the repair or replacement (with the same  
or similar model) of any hardware or accompanying item(s) not meeting the “Limited Warranty” explained above that is  
returned to Creative or an authorized distributor or dealer during the Warranty Period with a copy of your receipt.  
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including the warranties of merchantability or fitness for a particular purpose with respect to the use of this product and  
the program license granted herein. Creative also disclaims any warranty or obligation to support products for all operating  
environments - for example, by ensuring interoperability with future versions of operating systems or other future software  
or hardware. In no event shall Creative or its licensors be liable for any indirect, incidental, special or consequential  
damages or for any lost profits, lost savings, lost data, personal injury, and so on, arising from or relating to the use of this  
software or hardware product, even if Creative or its licensors have been advised of the possibility of such damages.  
Ce matériel est conforme à la section 15 des régles  
FCC.  
Son Fonctionnement est soumis aux deux conditions  
suivantes:  
Specifically, this warranty does not cover failures of the product which result from accident, abuse, misuse (including but  
not limited to improper installation, or connection to incorrect voltages or power points), alterations (by persons other than  
Creative or its authorized repair agents), moisture, corrosive environments, shipping, high voltage surges, or abnormal  
working conditions (including but not limited to lightning and water damage) after purchase. In no event will Creative's  
liability or damages to you, or any other person, ever exceed the purchase price you paid for the product, regardless of the  
form of the claim.  
1. Le matériel ne peut étre source D’interférences  
et  
2. Doit accepter toutes les interférences reques, Y  
compris celles pouvant provoquer un  
fonctionnement indésirable.  
This warranty does not cover normal wear and tear, or in the case of communications products, the use of the product  
outside the borders of the country intended for use (as indicated by local telecommunication approval stickers).  
Note: This warranty gives you specific legal rights. You may have other rights which vary from country/state to country/  
state. Certain limitations in this warranty are not permitted by the jurisdiction of some countries/states, so some limitations  
here may not apply to you.  
Supplementary: CT4690 is an optional add-on board  
for CT4670 that provides I/O for an external device.  
Compliance Manager  
Creative Labs, Inc.  
August 14, 1998  
 
Contents  
v
 
 
3
Troubleshooting  
Contents vi  
 
Introduction  
Sound Blaster PCI512 is Creative’s entry-level Environmental Audioaudio card for high-quality 3D  
gaming. It offers SB PCI compatibility, real-time special effects, high-quality 4-speaker output, and full  
environmental support for the largest number of supported titles and applications from the past, present,  
and future.  
The colored insert in this manual  
gives you the latest information  
about your audio card, and contact  
information for Creative Labs.  
Powerful Audio Processing Engine  
The EMU10K1audio processor is the most powerful integrated music, audio, and effects engine  
available. Every signal is processed at 32-bit, 48 kHz using 8-point interpolation to smoothen the  
sound—instantly improving any audio source. Besides advanced signal processing, the EMU10K1  
provides real-time effects including Reverb, Chorus, Flanger, Echo, and Pitch Shifter, that rival a stand-  
alone effects processor worth $500.  
Environmental AudioEnhances Existing Contents  
Experience depth and realism beyond existing 3D audio. Apply preset environments such as hall, cave,  
or underwater that can be applied to your existing games and applications for incredibly true sound.  
Game environmental settings also make your existing games come “alive” instantaneously.  
Multiple Speaker Output  
Produce surround-sound audio on your PC with built-in support for two or four analog speakers.  
Sound Blaster PCI Standard  
You can be assured of near-perfect Sound Blaster compatibility on the PCI bus while enjoying all its  
benefits. It works with the existing MS-DOS®-based and Windows®-based titles, providing support on  
these legacy applications.  
Introduction vii  
 
           
After installing the Creative audio software, refer to the on-line Users Guide, located in the audio card  
group, and on-line Help for detailed information about the Creative Mixer and other utilities.  
For the best results from your audio card, you need:  
System  
Requirements  
IBM-compatible PC with a Pentium® or equivalent processor rated at 133 MHz (166 MHz  
recommended)  
16 MB RAM for Windows 95/98 (32 MB RAM recommended);  
32 MB RAM for Windows NT 4.0  
CD-ROM drive  
33 MB of storage space on your hard disk for Windows 95/98; 30 MB for Windows NT 4.0  
Windows® 95, Windows 98, or Windows NT 4.0  
PCI 2.1 compliant expansion slot for the audio card  
Powered speakers (Cambridge SoundWorks recommended) or external amplifier  
The README file on the Sound Blaster PCI512 installation CD contains information and changes not  
available at the time of printing. Read the file before you begin.  
Latest Information  
The following typographical conventions are used throughout this document:  
Document  
Conventions  
Bold  
Bold face type identifies words and phrases that are to be entered exactly as shown.  
Italic  
Italic type, in commands, identifies words and phrases that are to be replaced by you.  
Italic in the text emphasizes or identifies a word or phrase that is being defined.  
ALL CAPS A word in all capital letters identifies a key you are to press. For example, “Select Yes  
and press ENTER.”  
The notepad icon indicates information that is of particular importance and should be  
considered before continuing.  
Designates a caution or warning that can help you avoid situations involving risk.  
Introduction viii  
 
     
1
Installing Your Audio Card  
Most of the items you need for installation are included. The following illustration shows the basic  
What You Need  
components necessary for a complete installation.  
Creative  
Audio  
Software  
Installing your audio card requires  
you to perform the following steps:  
• Install the audio card  
• Install the Creative audio  
software  
CD Audio Cable  
• Test the installation.  
Audio Card  
Phillips Screwdriver  
(not included)  
Refer to the colored insert for  
specific information about the  
audio card.  
Installing Your Audio Card  
1
 
     
To install the audio card:  
Installing the  
Audio Card  
1. Turn off your computer, and  
disconnect the power cable.  
3
2. Disconnect the monitor and other  
devices that are connected to the  
computer.  
3. Remove the computer cover.  
Before you remove the computer  
cover, touch a grounded metal  
surface to discharge static  
electricity.  
2
1
4. Locate a PCI slot to  
accommodate the audio card.  
Remove or disable any existing  
audio card and its driver from  
your computer. Refer to the  
manufacturer’s documentation  
for details.  
5. Remove the slot cover from your  
computer—save the screw to  
secure the audio card.  
4
PCI Slot  
5
Installing Your Audio Card  
2
 
   
6. Align the gold-striped tabs on the  
bottom of the audio card with the  
PCI slot, and firmly press the  
card into place until it fits snugly.  
7. Use the screw from the slot cover  
to secure the audio card to the  
computer’s frame—securing the  
card assures proper grounding.  
8. Connect the CD audio cable from  
your CD-ROM drive to the audio  
card CD_IN connector.  
8
6
CD_IN  
Connector  
7
9. Connect speakers,  
Stereo, CD player,  
tape deck, etc.  
headphones,  
microphone,  
joystick, MIDI  
devices, or other  
devices to the back  
panel of the audio  
card.  
Microphone  
Joystick  
If you are connecting a 2-speaker  
system to the audio card, use the  
Line Out connector (third from  
the top).  
10. Replace the  
computer cover.  
11. Reconnectthepower  
cable, monitor, and  
other devices.  
Powered speakers (front),  
headphones, or amplifier  
MIDI device  
Powered speakers  
(rear) or amplifier  
Installing Your Audio Card  
3
 
The Sound Blaster PCI512 Software CD contains drivers necessary for operation and utilities to make  
the most of the audio card. The software installation varies according to your computer’s operating  
system:  
Installing the  
Creative Software  
Windows 95  
Windows 98  
Windows NT  
Windows 95  
When you turn on your computer, Windows 95 automatically detects the new hardware, and prompts  
you for the software installation disk. The installation may vary from the instructions below based upon  
previously installed software and hardware.  
To install in Windows 95:  
• This manual reflects a software  
installation in an unmodified  
version of the operating system.  
Your installation screens and  
procedure may vary slightly  
from what is shown and  
1. Turn on your computer for Windows 95 to automatically detect your new hardware. The New  
Hardware Found dialog appears.  
2. Select the Driver from disk provided by hardware manufacturer option, and click OK. The Install  
From Disk dialog appears.  
described. The variations may  
be caused by other software/  
hardware installed on your  
computer, or the version of the  
Windows 95 operating system.  
• If the Sound Blaster software  
installation screen appears, click  
on Exit. You must install the  
audio card drivers before  
3. Insert the Sound Blaster PCI512 Software CD in your CD-ROM drive. Enter the path for your CD-  
ROM drive and the software on the disk. For example, use the Browse button to locate, or type,  
the following: D:\AUDIO\ENGLISH\WIN95DRV (D:\ represents your CD-ROM drive). Click  
OK to install the Windows 95 drivers.  
4. When prompted, install the gameport/joystick drivers from the installation CD. For example, use  
the Browse button to locate, or type, the following: D:\DIRECTX\DIRECTX\DRIVERS. Click  
OK to install the gameport/joystick drivers.  
5. You may be prompted to restart your computer—restart your computer for the drivers to take effect.  
installing the applications.  
6. If Autorun is enabled and the Sound Blaster PCI512 disk is in the drive, the Creative Software  
Installation screen appears. The software included with your Sound Blaster PCI512 is listed on the  
screen. Select Creative Audio Software and any other applications that you want to install and click  
on OK.  
Double-click the My Computer  
icon on your desktop, right-click  
your CD-ROM drive icon, and  
click on AutoPlay to start the  
Creative audio software install if  
the CD is in the drive.  
7. Next, the Software License Agreement appears. Read the text and click on the Yes button if you  
accept the terms of the agreement.  
The README file follows. Please read the file for any last minute information not included in this  
manual. Click Next when finished.  
Installing Your Audio Card  
4
 
   
8. Next, you are asked to accept the default destination directory, or enter a new directory. When the  
directory is correct, click the Next button.  
9. Next, the Setup Options are displayed. When you select an option, the installation continues.  
10. The Select Program Folder dialog allows you to select the folder to which the audio software is to  
be installed, or you may confirm the default selection. Click the Next button when the Program  
Folder is correct.  
11. The Installation Information dialog lists the installation selections you have made.  
To make changes to your selections, click on the Back button until you reach the screen with the  
option to be changed. Then, click Next until you are returned to the Installation Information dialog.  
If the information is correct, click the Next button to continue.  
12. The Creative Sound Blaster PCI512 installation screen appears to inform you of the progress of the  
installation.  
13. You may be prompted to restart your computer—restart your computer for the drivers to take effect.  
Windows 98  
The following instructions describe the Sound Blaster PCI512 installation in Windows 98.  
To install in Windows 98:  
1. The Windows 98 Add New Hardware Wizard automatically detects the Sound Blaster PCI512 and  
attempts to locate the driver media provided by the manufacturer. Insert the Sound Blaster  
PCI512 installation CD and click the Next button.  
2. Select the Search For The Best Driver For Your Device (Recommended) option and click the Next  
button.  
3. Clear all check boxes and click only the Specify a Location check box. Type or click the Browse  
button and point to the driver path: D:\AUDIO\ENGLISH\WIN95DRV (D: represents your  
CD-ROM drive). Click the Next button.  
4. Click the Next button to install the Windows 98 drivers.  
5. Click the Finish button when the installation is complete.  
6. Restart your computer for the changes to take effect.  
7. Follow the software installation instructions for Windows 95 (step 6).  
Installing Your Audio Card  
5
 
 
Windows NT  
The following instructions describe the Sound Blaster PCI512 installation in Windows NT 4.0.  
To install in Windows NT 4.0  
1. Click the Start button on the Taskbar, select Settings, and click on Control Panel.  
2. On the Control Panel, double-click the Multimedia icon.  
After you install the audio card  
drivers and restart your computer,  
you may receive a Service Control  
Manager error. See “Windows NT  
3. On the Audio Devices tab page, click the Add option, and choose the Unlisted or Updated Driver  
option. Click the OK button.  
4. Insert the Sound Blaster PCI512 installation CD and follow the instructions for each screen to  
complete the installation.  
Installing Your Audio Card  
6
 
 
Creative Launcher allows you to organize your desktop and open Creative applications quickly.  
Creative Launcher  
The Creative Launcher is installed at the top of your screen. If it does not appear, move your mouse  
pointer to the top of the screen. As the pointer reaches the top of the screen, it changes to a pointing hand  
and the Creative Launcher displays as a bar window. The Launcher consists of the System Menu icon  
(the Creative logo at the top left corner), the web site icon, the group tab pages, and the group items. The  
Environmental Audio icon also appears in the right corner.  
For more information on the  
Creative Launcher, see the online  
Users Guide.  
Options  
To set the options for the Launcher:  
1. Click the System Menu icon on the Launcher.  
2. On the System menu, click Properties. The Properties dialog appears.  
3. Select or clear the desired options.  
4. Click the OK button to apply the changes to the Launcher.  
Groups  
You can place three kinds of items on the Launcher:  
• Subgroups  
• Shortcuts  
• Plugins  
A subgroup is an item within a group that may contain more items.  
The installation creates a number of group tab pages in the Launcher that may contain shortcuts to  
Creative applications such as PlayCenter and Control Panel.  
A plugin is a Creative software module that is integrated into the Launcher. Examples are the Volume  
Control plugin and the Command Line plugin.  
Use the System menu on the Launcher to add, delete, and rearrange groups and items within each group  
on the Launcher.  
Installing Your Audio Card  
7
 
     
PlayCenter allows you to play most types  
of media, such as multimedia files  
(MIDI, Wave, etc.), audio CDs, Video  
CDs and DVD-Videos. Just insert or  
select your media and PlayCenter does  
the rest.  
Creative  
PlayCenter  
PlayCenter also allows you to organize  
and arrange your multimedia files and tracks into albums.  
PlayCenter is usually launched automatically when you insert a disc into your CD-ROM/PC-DVD drive.  
It recognizes the media and starts playback of the disc, if those preferences are set.  
Once PlayCenter is launched, place your mouse pointer over a button or icon on the interface. The icon  
or button lights and the corresponding tooltip is displayed. The PlayCenter display varies slightly with  
different media. Not all features and functions of the PlayCenter may be available at any one time. A  
grayed out button or menu indicates that the function or option is unavailable.  
If you are playing a VCD or DVD-Video, the  
Video window appears. Right-click anywhere in  
the Video window to display the options menu.  
To use the DVD function in PlayCenter, you must  
have a Creative PC-DVD drive and the latest  
software components installed in your system.  
PlayCenter is usually launched automatically when you insert a disc into your CD-ROM/PC-DVD drive.  
It will recognize the media and start playback of the disc, depending on the preferences you have set. If it  
does not, follow the steps described below to play your multimedia files and discs.  
To launch PlayCenter:  
1. On the taskbar, click the Start button, select Programs, select Creative and click Creative  
PlayCenter.  
Installing Your Audio Card  
8
 
 
To play a multimedia file:  
1. Launch PlayCenter.  
2. On the PlayCenter interface, click the Media button.  
3. On the Media menu, click Open Media File. The Open dialog appears.  
4. Select the multimedia file you wish to play by exploring the directories.  
5. Click the OK button.  
6. On the PlayCenter interface, click the Play button.  
To play a disc:  
1. Launch PlayCenter.  
2. Insert a disc into your CD-ROM/PC-DVD drive.  
3. On the PlayCenter interface, click the Media button.  
4. On the Media menu, select and click the CD-ROM/PC-DVD drive.  
5. On the PlayCenter interface, click the Play button.  
To adjust the volume:  
1. On the PlayCenter LED display, click and drag the Volume Slider to the desired volume level or  
double-click the desired level on the Volume Slider.  
Configuring  
You can set your preferences as to how PlayCenter is to handle the playback of your discs and  
multimedia files.  
To set playback preferences:  
1. On the PlayCenter Interface, click the System Menu icon.  
2. On the System menu, click Preferences. The Preferences dialog appears.  
3. Select the check boxes for your preferred settings.  
4. Enter a value for Intro length (in seconds) to specify the duration of the initial track playback.  
5. Click the OK button.  
Installing Your Audio Card  
9
 
 
To make PlayCenter the default player for discs:  
1. On the PlayCenter interface, click the System Menu icon.  
2. On the System menu, click Disc Detector. The Creative Disc Detector dialog appears.  
3. Click the Players tab page.  
4. Select the disc type in the list box and click the Select Player button. The Player Properties dialog  
appears.  
5. In the Target text box, enter the path or click the Browse button to locate the PlayCenter program  
(that is, C:\PROGRAM FILES\CREATIVE\PLAYCENTER\CTPLAY.EXE).  
6. Click the OK button to close the Player Properties dialog.  
7. Click the OK button to save the changes and close the Disc Detector dialog.  
To make PlayCenter your default player for multimedia files:  
1. Launch Windows Explorer.  
2. On the menu bar, click View and select Options. The Options dialog appears.  
3. Click the File Types tab page.  
4. Select the multimedia file type in the list and click the Edit button. The Edit File Type dialog  
appears.  
5. Click the Edit button  
6. Enter the path or click the Browse button to locate the PlayCenter program (that is,  
C:\PROGRAM FILES\CREATIVE\PLAYCENTER\CTPLAY.EXE).  
7. Click the OK button to close the dialogs.  
8. Click the Close button to save the changes and close the Options dialog.  
Installing Your Audio Card 10  
 
2
Advanced Configurations  
Hardware conflicts occur when two or more devices contend for the same resources. Conflicts between  
your audio card and another device may occur regarding the I/O address, IRQ line, or DMA channel.  
Resolving  
Hardware  
Conflicts  
To resolve hardware conflicts:  
1. Right-click the My Computer icon  
2
on your desktop, and select  
Properties. The System Properties  
dialog appears.  
2. Click the Device Manager tab.  
In the Device Manager, a [+]  
represents an expandable list of  
items. A [-] represents an  
expanded list. A circled  
exclamation mark denotes a  
conflict.  
1
3. Double-click Sound, video, game  
controllers. A list of multimedia  
devices appears.  
4. Select your audio card, for example,  
Creative Labs Sound Blaster  
PCI512.  
3
4
5
5. Choose the Properties button.  
6. Click the Resources tab.  
7. Uncheck Use automatic settings.  
8. Change “Settings based on:” if alternate settings are available.  
9. Determine the conflict by reviewing the “Conflicting device list.”  
10. Select the conflicting item in the “Resource Settings” list.  
11. Click the Change Settings button.  
12. Use the mouse to select a new setting.  
Advanced Configurations  
1
 
       
13. Select OK to close each of the properties windows, and restart your computer.  
The Windows Uninstall utility allows you to remove applications and to re-install them to correct  
problems, change configurations, or make upgrades.  
Uninstalling the  
Software  
To uninstall the software:  
1. Click  
on the taskbar, and  
select Settings from the Start menu.  
2
1
2. Select Control Panel. The Control  
Panel group appears.  
3. Double-click the Add/Remove  
Program icon. The Add/Remove  
Programs Properties dialog  
appears.  
3
Close all audio card applications  
before running the uninstall  
procedure. If a card’s application  
is running during the uninstall  
procedure, that application is not  
uninstalled.  
4. Select the software to uninstall  
from the list.  
5. Select the Add/Remove button.  
6. Follow the instructions on-screen  
to complete the uninstall procedure.  
4
5
Advanced Configurations  
2
 
   
The gameport on the audio card is a standard PC game control adapter or game I/O port. You can  
connect most analog joysticks with a 15-pin D-sub connector directly to the port; it works with any  
application that is compatible with standard PC joysticks.  
Connecting to the  
Gameport  
If you need to run two joysticks, a Y-cable is available from Creative Labs’ Customer Service (Y-cables  
from other sources may not work). Some sophisticated joysticks may require the MIDI adapter or  
Y-cable to work with the audio card.  
Enabling/Disabing  
To enable/disable the gameport:  
1. Click the Start button on the Windows Taskbar, select Settings, and click Control Panel.  
2. On the Control Panel, double-click the System icon.  
3. On the System Properties dialog, click the Device Manager tab.  
4. Double-click Sound, Video And Game Controllers, and then select Creative Gameport Joystick.  
5. Click the Properties button.  
When the gameport is disabled, a  
red cross is placed in front of the  
Device Manager entry.  
6. On the Properties dialog:  
If you have an Original Configuration (Current) check box:  
Enable the gameport by selecting the check box.  
Disable the gameport by clearing the check box.  
If you have a Disable In This Hardware Profile check box:  
Enable the gameport by clearing the check box.  
Disable the gameport by selecting the check box.  
7. Click OK to restart Windows.  
The audio card supports the following MIDI standards:  
Connecting a  
MIDI Device  
MPU-401 UART  
Sound Blaster MIDI  
To connect a MIDI device to the audio card, you need a MIDI cable adapter. The MIDI cable adapter  
allows you to attach both a MIDI instrument and a joystick at the same time. Contact your local dealer  
for more information.  
Advanced Configurations  
3
 
       
3
Troubleshooting  
This chapter provides solutions for problems you may encounter during installation or normal use of  
your audio card.  
No sound is heard from  
audio (music) CDs  
Various conditions may be responsible. To troubleshoot, please check the following:  
Creative PlayCenter or Microsoft Volume Control mute options and volume sliders. (Refer to the  
on-line Sound Blaster PCI512 Users Guide or Help, or on-line help for detailed information.)  
Connect headphones to the stereo phone jack on your CD-ROM drive’s front panel, and adjust the  
volume control settings on the drive. If there is sound from your headphones, check the CD audio  
cable connection from the CD-ROM drive to the audio card.  
Ensure the speakers are properly connected to the audio card’s output connector. (See the colored  
insert for detailed connection information.)  
Joystick port is not  
working  
To troubleshoot, check the following:  
The audio card joystick port conflicts with another joystick port in the system. Disable the audio  
card joystick port, and use the system’s joystick port. To disable the joystick port, see  
“Connecting to the Gameport” on page 3 (select the joystick you want to disable rather than the  
audio card shown).  
The joystick drivers, MSJSTICK.DRV and VJOYD.VXD, may not be installed. Uninstall the  
joystick, then reinstall to load the drivers. The drivers are located on the Sound Blaster PCI512  
installation disk in the \DIRECTX\DRIVERS directory. See Sound Blaster PIC512 on-line help  
for detailed information.  
Troubleshooting  
1
 
   
Determining your  
Windows version  
To determine your Windows 95 version  
number:  
1. Right-click the My Computer icon,  
and select Properties. The System  
Properties dialog appears.  
2. On the General tab, note your  
Windows 95 version number.  
Possible version numbers are:  
2
1
• 4.00.950  
• 4.00.950A  
• 4.00.950B  
Computer hangs or  
restarts during  
installation  
A hardware conflict may cause the computer to hang or restart during the installation procedure. Check  
the following to resolve the conflict:  
A hardware conflict with another device in your system (see “Resolving Hardware Conflicts” on  
Previously installed audio card hardware or software needs to be removed (see “Uninstalling the  
The audio card is not seated in the slot properly (see “Installing the Audio Card” on page 2).  
PCI bus mastering devices may be interfering with the operation of the audio card. Temporarily  
remove non-essential PCI bus mastering devices.  
Troubleshooting  
2
 
   
Audio card is not  
automatically  
detected  
To manually configure your audio card for Windows 95:  
1. Click on the taskbar, and  
select Settings from the Start menu.  
2
1
2. Select Control Panel. The Control  
Panel group appears.  
3
3. Double-click the Add New  
Hardware icon. The Add New  
Hardware Wizard dialog appears.  
4. Select Next to continue.  
5. Choose Yes to have Windows  
search for new hardware, then  
select Next.  
6. Select Next to continue.  
7. Select Finish, and follow the  
prompts to complete the new  
hardware installation.  
4
5
6
7
Troubleshooting  
3
 
 
CD does not  
To enable the “Auto insert notification”  
feature:  
automatically run  
when you insert it in  
the drive  
1. Right-click the My Computer icon  
on your desktop, and select  
Properties. The System Properties  
dialog appears.  
2
3
2. Click the Device Manager tab. A  
1
list of devices appears.  
3. Double-click CD-ROM, and select  
your CD-ROM drive.  
4. Choose the Properties button. The  
CD-ROM drive properties dialog  
appears.  
4
5. Choose the Settings tab.  
5
6. Click the “Auto insert notification”  
option to enable.  
7. Select OK until all Properties  
dialogs are closed, and restart  
Windows for the changes to take  
effect.  
6
7
Troubleshooting  
4
 
 
No sound is heard from  
speakers  
To troubleshoot, please verify the following:  
Check the Mixer or Microsoft Volume Control mute options and volume sliders. (Refer to the on-  
line Sound Blaster PCI512 Users Guide or Help, or Windows on-line help for information.)  
Ensure the speakers are properly connected to the audio card’s output connector. (See the colored  
insert for detailed connection information.)  
Check the volume control and power connection of the speakers, if they are amplified. (Refer to  
the speakers documentation for detailed information.)  
Ensure a hardware conflict does not exist between your audio card and another device. (Refer to  
“Resolving Hardware Conflicts” on page 1, or the Windows on-line help for information.)  
PCI bus mastering devices may be interfering with the operation of the audio card. Temporarily  
remove non-essential PCI bus mastering devices. If the device is a display card, upgrade the  
display card drivers, or set the card to the default Windows VGA mode.  
No sound from  
headphones  
connected to the  
audio card  
If your headphones are connected to the Sound Blaster PCI512:  
The headphones must be connected through the Line Out jack (green, third from the top).  
Open the Speaker dialog from Audio HQ, select Headphones from the Output list.  
Open the Mixer dialog from Audio HQ, check the volume level of your audio source and make  
sure it is not muted.  
Check the level of Windows Volume Control; make sure your source is not muted.  
Static sounds are  
heard in wave files  
Ensure the static sounds are heard in all wave files. If the difficulty occurs only with certain games, refer  
to the software manufacturer’s documentation. To troubleshoot static sounds heard in all wave files:  
Try different resource settings for the audio card, or set the card to use low DMA (see “Resolving  
Move the audio card to another PCI slot. Feedback from the power supply or another device may  
be responsible.  
Excessive  
You may have chosen an environmental preset that is inappropriate for the current audio file.  
Environmental Sound  
To select an appropriate environmental preset:  
1. Open Environmental Audio Control for Creative Launcher or select from the Program menu by  
clicking on Start on the Taskbar.  
2. In the Environments list, select “No effects” or an appropriate environment.  
Troubleshooting  
5
 
       
Insufficient memory for  
SoundFonts  
Select a smaller SoundFont bank:  
1. From Audio HQ, double-click the SoundFont icon.  
2. On the Configure Banks tab page, select a smaller SoundFont bank.  
3. Click Close to exit the dialog.  
Windows NT Service  
Control Manager Error  
The Service Control Manager error message may appear after you have successfully installed the audio  
card. Windows NT is attempting to match the drivers to the previously installed audio card.  
To remove the old audio card drivers:  
1. Log on to your computer as Administrator.  
2. Click the Start button on the Taskbar, select Settings, and click Control Panel.  
3. Double-click the Multimedia icon and, then, click the Devices tab.  
4. In the list, remove all entries from “Audio Devices” and “MIDI Devices and Instruments” except:  
Audio for Creative SB PCI512  
MIDI for Creative SB PCI512  
MIDI for Creative S/W Synth  
5. Click the OK button to close the dialog.  
P/N 0424790002  
Troubleshooting  
6
 
     

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